Shipping Policy – RRR Group India

Effective Date: 02-03-2025

Welcome to RRR Group India! We are committed to delivering high-quality embroidery machines, sewing machines, and embroidery designs to our customers. Please read our shipping policy carefully to understand our shipping procedures and guidelines.

1. Shipping Coverage

We ship our products across India and selected international locations. If you are placing an order from outside India, please contact our support team for shipping availability and cost estimates.

2. Processing Time

• Orders are processed within 2-5 business days after payment confirmation.
• Customized embroidery machines and bulk orders may take additional processing time. In such cases, our team will provide an estimated shipping date.

3. Shipping Methods & Delivery Time

We partner with trusted courier and logistics providers to ensure safe and timely delivery. Estimated delivery timelines are as follows:

• Domestic Shipping (Within India): 5-10 business days
• International Shipping: 15-30 business days (subject to customs clearance)

Delivery times may vary depending on your location, product availability, and external factors such as weather conditions or logistical disruptions.

4. Shipping Charges

• Domestic Orders: Shipping charges vary based on the product size, weight, and delivery location. Charges will be calculated at checkout.
• International Orders: Customers are responsible for all shipping fees, customs duties, and taxes as per the destination country’s regulations.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS to monitor your shipment status. Please allow up to 24 hours for tracking details to be updated.

6. Shipping Restrictions

• We do not ship to P.O. boxes or military addresses.
• Some remote locations may require additional delivery time or may not be serviceable.

7. Damaged or Lost Shipments

• If your package arrives damaged, please contact us within 48 hours of delivery with photos and details.
• If your order is lost in transit, we will coordinate with the shipping provider to resolve the issue. A replacement or refund will be provided based on the investigation outcome.

8. Returns & Refunds

Please refer to our Return & Refund Policy for information on returning products due to shipping issues.

9. Contact Us

For any shipping-related queries, please reach out to our support team:
📧 Email: [Insert Email]
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Company Address]